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Creams, luxury tea room at Bluewater, ‘apologise unreservedly’ for failing to pay staff

PUBLISHED: 15:51 04 September 2017 | UPDATED: 15:51 04 September 2017

Bluewater

Bluewater

Adrian Brooks/Imagewise

The bakery opened at the start of last month

A luxury tea room has ended its first month at Bluewater by failing to pay its staff on time.

Creams British Luxury bills itself as “a quintessential British experience with a modern and stylish twist,” and opened its doors at the Greenhithe shopping centre on August 4.

But last week many of the staff, most of which are thought to be in their late teens, failed to receive their first payslips from the franchise, which claims to “personify pure excellence”.

A post online, which has been shared more than 900 times, claims staff were initially told they would be paid by the morning of Friday September 1.

When confronted, the store, which employs 10 people, told concerned workers their hard-earned money would arrive by the evening, which the post claims “never happened”.

The franchise, which has five stores nationwide, including one in Canterbury, claims all staff have now received their payslips following the glitch.

A spokesperson from the chain said: “The head office of Creams has been advised by the franchisees at the Bluewater store of the problems with staff payments.

“Proof that the salaries were paid to the employees on September 1, as agreed in the contracts, has been provided by the franchisees.

“However it would appear that there was a delay in some of the staff receiving payment on that day.

“Creams head office staff are urgently looking to rectify the situation and believe everyone has now been paid.

“Creams apologise unreservedly for the delay and will be putting measures in place to ensure that this does not happen again.”

The failure comes less than a month since the premium store opened its doors at Bluewater.

A spokesperson from the shopping centre said: “Bluewater was made aware of the situation on Friday and have since contacted Creams, requesting that the situation is resolved as soon as possible.”

Following the delay, the new store is asking any workers still waiting for payment to email creams@creamsstp.com using the subject line BLUEWATER EMPLOYEE.

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