Baby left to wait one hour at surgery while gasping for breath
PUBLISHED: 14:55 10 September 2012 | UPDATED: 15:14 10 September 2012
A baby who was having serious difficulty breathing had to wait one hour in a surgery before a doctor saw her and dialled 999 immediately.
Lianne Felgate, 23, was shocked that reception staff at The Shrubbery in Perry Street, Gravesend, told her they could not prioritise her daughter Bella-Raye, despite the one-year-old gasping for breath last Monday (3).
She said: “I told them she couldn’t breathe properly but they just said to sit down and wait. An hour later as soon as we saw the doctor they called an ambulance. The doctor didn’t want me to drive in case she stopped breathing. At hospital we were told she had croup and she was given medicine.
“I am a first-time mum and I have never heard of croup. If they can see a baby is struggling to breathe they should get the next available doctor.”
The surgery said it was sorry that Bella-Raye had to wait to be seen.
Senior partner Dr Richard Todd said: “It was a busy surgery and we were not aware that the child was so unwell. The receptionists normally make the doctors aware of any problems in the waiting room and we will be investigating why that did not happen on this occasion.”