Dartford hospital food ratings criticised following report
PUBLISHED: 06:00 29 August 2013
Dartford and Gravesham NHS Trust is one of many which has been accused of hiding dissatisfaction with the food they serve.
DA report released by the Campaign for Better Hospital Food this week showed that the trust rated the quality of its food far higher than patients did in a survey carried out by the Care Quality Commission (CQC) earlier this year.
The trust, which runs Darent Valley Hospital in Dartford, gave itself a rating of 4 out of five in the staff survey - between good and acceptable - but only 4.5 out of every 10 patients said they thought hospital food was good.
In terms of choice of food, 7.8 out of every 10 patients questioned by the CQC said they thought it was good while the hospital’s staff assessment again gave it a perfect score of five.
Roger Goss, co-director of Patient Concern, added: “If managements are deliberately misleading us on hospital food, on what else are we being misled? Patient safety? Quality of care?”
A spokesman for the trust said: “We are committed to improving the services that we provide to patients. Good food is an important part of any patient’s recovery. The results of the food section of the CQC’s survey do vary from our own anonymous internal findings and we will be looking closely at what needs to be done to improve patient satisfaction.
“The dieticians and catering staff work closely together to provide meals that include a range of choices for all patients and for those requiring special diets. Patients suffering from diabetes or who need a milk free, gluten free or low fat menu are also catered for.”
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