Extra support to help people in Dartford benefit from crossing discounts
PUBLISHED: 11:53 29 May 2015 | UPDATED: 11:53 29 May 2015
Open Government Licence
Those living in the area can sign up to the local residents discount scheme.
Extra support is being provided to help people living in Dartford and Thurrock get the discounts they are entitled to at the Dartford Crossing.
Some 44,000 people have now signed up to the local residents discount scheme. which is 12,000 more than before Dart Charge launched in November last year.
The scheme offers local people significant discounts for using the crossing.
A new telephone option for those using the scheme has been set up to assist customers have been experiencing any issues.
Customers will also be able to book an appointment at one of a series of surgery style events that will be held in Dartford and Thurrock over the coming weeks.
Dart Charge project director Nigel Gray said: “It’s great that more people than ever before are taking advantage of the local residents discount scheme, as well as quicker journeys at the crossing.
“12,000 new users in less than six months is a significant rate of growth.
“Most of these accounts have been set up smoothly and without issue.
“However I know some people have experienced problems setting up their accounts. “Although only a small minority of customers have had difficulties, I understand how frustrating this must be to the people affected and I offer them my apologies.
“Today we are announcing extra support to help people resolve any outstanding issues as quickly as possible.”
The new telephone option is available when calling the Dart Charge contact centre on 0300 300 0120.
Advice about setting up an account can be found at www.gov.uk/dart-charge-local-resident-discount