Tot sliced fingers in Sainsbury’s
PUBLISHED: 10:50 08 May 2008 | UPDATED: 09:44 23 August 2010
A MOTHER has been offered £500 compensation after her one-year-old boy was injured by damaged shelving while shopping. Mrs Sally Duddle, 29, from Kenia Walk, Gravesend has also received an apology from Sainsbury s after her son, Jack, was left in agony w
A MOTHER has been offered £500 compensation after her one-year-old boy was injured by damaged shelving while shopping.
Mrs Sally Duddle, 29, from Kenia Walk, Gravesend has also received an apology from Sainsbury's after her son, Jack, was left in agony when he caught his fingers on a broken plastic edging.
Since the incident store bosses at Pepperhill, Northfleet have put in place a programme where one aisle is checked every week to replace damaged shelving edges.
About two months ago Mrs Duddle's tot Jack, who had just turned one, screamed in pain as he caught three of his tiny fingers on broken plastic edging designed to hold price tags.
He was taken to hospital where he received stitches to the injury.
She said: "The offer of compensation was fairy unexpected but this was never really about the money. We wanted our complaint taken seriously and immediately - not two months later.
"I am glad they are taking action now but it has taken two months and several complaints to get anything done and I think shoppers should be aware of this.
"When Jack caught his finger there was blood everywhere. I am not exaggerating, it ripped across his three tiny fingers and he was screaming. It is not very nice he was in agony.
Despite her anger Mrs Duddle praised the work of a trained staff first-aider called 'Sara' who bandaged the hand and stemmed the blood so he could be taken to hospital.
The tot received butterfly stitches and was given painkillers at Gravesend Hospital on February 9.
She has now vowed to boycott the company for failing to deal with her complaint sufficiently.
She added: "This was a nasty accident which could have been avoided had the upkeep of the shop been maintained. It should not take a young child to be injured for basic standards to be maintained at such a well-known store."
A spokesperson for Sainsbury's said: "We are sorry for the distress caused to Mrs Duddle and her child in our store and have written to her to apologise for this incident.
"Breakages caused by wear and tear do happen from time to time.
"We check the shelf edges ourselves and we also welcome customers reporting them so that we can repair them as quickly as possible.
If you value what this story gives you, please consider supporting the Gravesend Reporter. Click the link in the orange box above for details.